Here's our list of frequently asked questions. Just click below for answers.

  1. Are pets allowed in the mall?
  2. Do you have strollers?
  3. What is the mall's phone number?
  4. What are mall hours?
  5. Do you have a Ticketmaster outlet?
  6. Restroom locations
  7. Where can I find restaurants?
  8. Where are the pay phones?
  9. Where is the Lost and Found?
  10. How do I advertise on the big revolving signs?
  11. Do you have hand sanitizers?
  12. Where do I park at Cherry Creek Shopping Center?
  13. Holiday Hours
  14. Do you have wheelchairs?

    Are pets allowed in the mall?
    Only service animals are allowed in the mall. All other pets brought into the mall must be in an enclosed carrier.

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    Do you have strollers?
    Yes, complimentary strollers are available in the parking garages on levels 1, 2 and 4 in the West Deck, and levels 1, 3 and 4 in the East Deck.

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    What is the mall's phone number?
    Guest Services can be reached during mall hours at 303-388-3900. Security can be reached at 303-388-2522 at all times.

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    What are mall hours?
    10:00 am - 9:00 pm Monday through Saturday
    11:00 am - 6:00 pm Sunday

    Holiday, restaurant, cinema, department and individual store hours may vary.

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    Do you have a Ticketmaster outlet?

    Yes. Ticketmaster tickets may be purchased at our Guest Services desk, located on the lower level near Neiman Marcus. Ticketmaster gift cards are also available.

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    Restroom locations
    Lower level between Macy's and Neiman Marcus. Down the corridor next to Wilsons Leather.

    Upper level between Saks Fifth Avenue and Nordstrom. Down the corridor between Lucky Brand Jeans and bebe.

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    Where can I find restaurants?
    Cherry Creek Shopping Center has a variety of dining experiences available to you.

    Food Court--Located on the east side of the lower level. The restaurants available are Cinnabon, Haagen-Dazs, Panda Express, Renzio's Greek Food, Sbarro-The Italian Eatery, The Steak Escape, Subway and Wetzel's Pretzels.

    Starbucks --Both east and west locations are available in the center aisle on the lower level.

    California Pizza Kitchen--Located on the lower level by the front entrance and Valet.

    Kona Grill--Located on the lower level by the front entrance and valet.

    Elway's--Located outside, at the west end past Nordstrom.

    Johnny Rockets--Located on the east end of the lower level

    Macaroni Grill--Located outside, at the west end past Nordstrom.

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    Where are the pay phones?
    There are public phone kiosks to better serve you throughout the Cherry Creek Shopping Center.

    1. On the west side down the corridor between Eddie Bauer and Nordstrom on the upper level.

    2. At the main entrance by Valet and California Pizza Kitchen on the lower level.

    3. On the east side located in the Food Court on the lower level.

    A TDD telephone is located at Guest Services.

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    Where is the Lost and Found?
    Please report any lost or found item to Guest Services at 303-388-3900, or the Security Office at 303-388-2522.

    Lost and Found items are held in the Security Office. Guest Services will be happy to direct you.

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    How do I advertise on the big revolving signs?
    For information on advertising opportunities, please call JC Decaux at 213-608-0929.

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    Do you have hand sanitizers?
    Yes. Hand sanitizers can be found at the HealthONE kiosk on the lower level near Nordstrom, at Guest Services, at Kids Kourt, and at the Valet desk.

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    Where do I park at Cherry Creek Shopping Center?
    We have two covered parking garages. The east parking garage is accessible from Steele Street just past the Rite Aid and Safeway. The west parking garage is accessible from University Blvd. at Cherry Creek Drive South just south of First Avenue and from First Avenue just west of Nordstrom.

    Additionally, we have outdoor ground level parking in Cherry Creek West (First Avenue and University).

    Finally, we are pleased offer valet parking. This service is located off First Avenue between Saks Fifth Avenue and Neiman Marcus. Rates are $8 for the first two hours and $2 for each additional hour.

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    Holiday Hours
    CLOSED Easter Sunday

    Memorial Day: 10:00 am- 6:00 pm

    4th of July: 10:00 am-6:00 pm

    Labor Day: 10:00 am- 6:00 pm

    CLOSED Thanksgiving Day

    CLOSED Christmas Day

    New Years Eve & Day: 10:00 am-6:00 pm


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    Do you have wheelchairs?
    Yes. Wheelchairs are available at Guest Services for a $20 refundable deposit.

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